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HFS Mobile Banking Frequently Asked Questions

Is HFS Mobile Banking secure?
HFS Mobile Banking offers the same security and encryption as our Online Banking service ensuring that your information is safe and secure.
I’m having a hard time distinguishing between my different accounts, what can I do?
The easiest way to differentiate between your various accounts is by adding nicknames to your accounts. You can add Account Nicknames by logging in to HFS Online Banking and under “Your Preferences” select “Member Preferences” and then click on “Account Nicknames”. If you have Multiple Accounts set up you will need to log in to each account separately to nickname the accounts.

Who can enroll in HFS Mobile Banking?
The HFS Federal Credit Union Mobile App is available to all members currently enrolled in HFS Online Banking.
Already using HFS Online Banking?  Log in and get started today!  
Not currently enrolled in HFS Online Banking? 
Sign Up Now!
Do I need a special phone to use Mobile Banking?
HFS Mobile Banking is designed to work with virtually all of today’s phones and most major mobile phone service providers. You can use this service if:
·        Your phone allows text messaging to and from short codes; or
·        You can browse the Internet on your phone; or
·        You have an iPhone or Android mobile device.

Are images of share drafts available on HFS Mobile Banking?
Images of share drafts that may have cleared your account are not currently available on HFS Mobile Banking. To view these images simply log on to HFS Online Banking.

What does HFS Mobile Banking cost?
There's no fee for using HFS Mobile Banking, however standard message and data rates may apply. Check your carrier plan for details.

What if my phone is lost or stolen?
You can disable Mobile Banking on your device at any time by signing into HFS Online Banking and clicking on the “Mobile Banking” tab. Choose the “Stop using this device for Mobile Banking” option next to the phone number you want to deactivate. This will cancel your Text Banking and Mobile Banking registration associated with that device. Or you may call the credit union at 930-1400 during business hours and we can un-enroll your device for you.

I’m locked out, what do I do?
To unlock your account please call the credit union at (808) 930-1400 during business hours and we’ll unlock it after verifying it is you making the request.
Where can I find a list of all Text Banking commands?
Simply text HELP to 59289 and you’ll receive a text message with all text commands (BAL, HIST, HELP, etc…)
I’m trying to register for HFS Mobile Banking using my iPhone but the screen will not load?
This may be due to a Safari Privacy & Security setting on your device. HFS Mobile Banking uses Cookies to load data – to allow this on earlier versions of the iPhone you would set “Accept Cookies” to “Always” and on newer versions you would change “Block Cookies” to “Never”.

© 2017 HFS Federal Credit Union
National Credit Union AdministrationEqual Housing Lender

Federally insured by NCUA.
We do business in accordance with the Federal Fair Housing Law.